Updated on December 18th, 2020
Summary: Having issues solving PDF error code 11? In this post, I will try to explain the answer to the question- How to Resolve PDF Error Code 11, also known as “There was an error opening this document. Access denied”. Let us read further.
Sometimes the error code appears while opening the PDF file document. This can happen when the older version of Adobe Acrobat is present.
If the Adobe Acrobat is older, it is unable to support the EPM security feature in Internet Explorer 10 and later.
Methods to Resolve PDF Error Code 11:
Method 1 – Try updating Adobe Acrobat
You can try updating the version of Adobe Acrobat to the latest version.
Method 2 – By Disabling the option of opening PDF files in the browser
You can change the Adobe Acrobat settings so that the PDF files does not open in the browser window.
Depending on your browser the PDFs may automatically open in their own window or the download option may appear.
1. Open Adobe Acrobat
2. Click on the ‘Edit’ menu then ‘Preferences’
3. Click on ‘Internet’ on the side bar
4. Under ‘Web Browser Options’ untick ‘Display PDF in browser’
5.Click ‘OK’ to save the changes
Method 3 – Use Adobe Reader as your default PDF software
The solution is to make sure the latest version of Acrobat Reader is installed and then you can set Adobe Reader to be the default program for PDF files. This way the latest version of Adobe Reader will handle the file and also the EPM feature will work fine.
You need to set Adobe Reader as the default program in your system and for this, you need administrator rights on the computer. The steps below show how to do this:
1. Start by opening Adobe Reader
2. Click on the ‘Edit’ menu and then click on ‘Preferences’ option given.
3. Click on ‘General’ on the side bar
4. Select the button ‘Select Default PDF Handler’.
5. Now click on the drop down box and select ‘Adobe Reader …’
6. Now Click on ‘Apply’ and then ‘OK’ to exit out of the dialogue box.
To Sum Up:
If you face this problem to Resolve PDF Error Code 11, also known as “There was an error opening this document. Access denied”, then you can follow the above-given steps and install the PDF Recovery Tool by SysInfo Tools.
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About The Author:
I'm a content writer in the field of Email Migration, Data Recovery, Email backup, and File Management. I started this writing career two years back. I think the vast range of information in this industry is the reason I am so fascinated to read about the newer techniques and technology.