Updated on December 22nd, 2020
MS Outlook is one of the most prominent software to manage your personal information such as Calendars, Contacts, Notes, Tasks, Web, and Journals. It has the facility to sync your data with a Phone, and Tablet by which you can access your data easily.
Besides, sometimes Outlook crashes when opening attachments due to some issues. Many users complain about the same issue that they cannot open attachments in Outlook. If you are facing the same issue, go through the article. It will help you to get rid of this trouble.
Corruption in PST and OST files – Damaged/corrupted PST and OST files restrict the opening of the file along with attachments.
Malicious Attacks – Virus and corrupted software can damage emails. In this case, emails become inaccessible.
Sudden Shutdown of Computer – Improper and Immediately shutdown of software make emails corrupted.
Defective Network – Any fault in routers, gateway, etc. can corrupt the email messages. Then, email cannot open attachments in Outlook.
Inaccurate Email Mapping – Emails that are unsuitably matched with existing folders of Outlook can cause emails to get damaged.
When users access a file or send an email message in Microsoft Outlook, it freezes, or receives the error message “Outlook not responding”.
Following are the different ways by which you can resolve Outlook crashes when opening attachments issues:
1- Check your Antivirus.
2- Use Different Email Client.
3- Install Latest Software Updates.
4- Remove the problematic updates.
5- Disable Outlook add-ins.
6- Access Outlook in Safe Mode.
7- Use System Restore.
8- Create a New Outlook profile.
9- Recover Corrupt PST File.
Now, we will describe each solution one by one. So, go through every solution to resolve your Outlook issue.
It is important to have Antivirus in your System, but sometimes it occurs problem and causes Outlook crashes when opening attachments. To fix this annoying problem:
Check your antivirus and deactivate email security features.
In some situations, you might have to uninstall the antivirus software to resolve your problems. Then, opt for another antivirus software.
If sometimes there is a lack of time, then you should opt for another Email client platform. Until you find the permanent solution, you should continue with it.
Sometimes, Outlook crashes issues resolved by just installing the updated version of the application.
Usually, Outlook updates its latest version automatically but should check it. If the problem is still existing, then move to another solution.
Now, you can view all the recent updates and tap on Uninstall updates.
Sometimes, issues cannot open attachments in Outlook due to the problematical updates. If issues are occurring due to this reason, then it will be solved.
Add-ins provide a facility to allow you to connect Outlook with some other applications while communicating.
However, add-ins can cause the issue, to fix that issue you should disable the add-ins as described step-by-step procedure above.
If the problem exists yet, then you should enable the add-ins and try to fix it with another method.
Outlook safe mode is inbuilt settings, and all the add-ins are disabled in it. So, basically problem-related to add-ins. That’s why the problem may be resolved.
Note: Access Outlook in safe mode will not resolve the problem, but it’s a good way to resolve the problem.
If you are using IMAP or POP settings, to solve the problems in the PST file, close the Outlook application, then follow the below steps:
C:\Program Files (x86)\Microsoft Office\root\Office16
Note: This path is only for Outlook 2016.
After completing the above steps, Microsoft Outlook Inbox Repair Tool will scan and repair the PST files. After completing the repairing process, launch Outlook and use it.
Note: If you are getting an error message “PST file is in use” then close your Outlook application and try to reassess the file again.
It means your PST file is severely corrupted due to the certain reasons that are discussed below.
To get rid of the limitations of the SCANPST.EXE method, you should opt for the PST Recovery Tool. It will help you to resolve this issue with better security and easily.
We have discussed the fundamentals of Outlook, causes, and symptoms of the issues. After describing the different solutions to resolve the trouble of Outlook crashes when opening attachments, now you should get rid of these kinds of issues easily. We hope this article will help you to resolve your issues. Give your valuable feedback or ask further queries.
About The Author:
I'm a content writer in the field of Email Migration, Data Recovery, Email backup, and File Management. I started this writing career two years back. I think the vast range of information in this industry is the reason I am so fascinated to read about the newer techniques and technology.