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Written By Raj Singh
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Updated on June 11th, 2025
Summary: Organizing the inbox by creating multiple folders is one of Outlook’s key features. But, at times, users face problems while accessing these folders with messages like “Outlook Cannot display the Folder”. This error can disrupt email management and affect productivity and workflow efficiency. So, what is the reason behind this error? This blog covers multiple effective solutions and introduces a trusted OST Repair Tool that will help you resolve the issue quickly. Read the blog carefully to understand it better.
Outlook displays this error when it is unable to access shared mailboxes, public folders, or other additional accounts. The error occurs while trying to access emails and is caused by incorrect permissions, connection issues, or improper Outlook settings.
Below are some of the common causes responsible for this Outlook error. Have a look:
With the reasons identified behind this error, let’s now focus on resolving the issue. This section will provide solutions to fix the issue and restore Outlook’s normal operation.
This solution will only work if you have administrative rights to access the shared mailbox. It helps users resolve visibility issues by controlling who can view the folders. Ensure that you have an active Exchange server and an Exchange Email account configured in Outlook.
Follow these steps to change the folder visibility settings:
Cached Exchange Mode keeps a local copy of your OST file, allowing Offline access. However, if this file gets corrupted, it may throw an error “Outlook Error Cannot Display the Folder”.
These are the steps to disable cached Exchange Mode:
An Outlook error can occur due to OST File corruption because of synchronization issues. Therefore, consider renaming or deleting the corrupted OST File.
Here is how to delete the OST File:
The Outlook Anywhere enables users to access their emails remotely. But, an incorrect configuration may result in Microsoft Outlook Cannot Display The Folder.
The following are the steps to disable Outlook Anywhere Protocol:
If none of the above methods worked and the OST File is still not functioning properly, consider repairing it. Use the OST Repair Tool to solve the problem efficiently and securely. This software is built for fixing and repairing the damaged OST File while preserving all your data.
Steps to repair the damaged OST File:
To sum up, the Outlook Cannot Display the Folder error may occur from several issues. This includes limited visibility access permissions, damaged OST Files, cached Exchange mode issues, etc. You can resolve these issues either manually or by using a specialized OST Repair Tool for error-free and reliable solutions. Some of the manual solutions include modifying folder visibility, repairing the Outlook data file, turning off cached exchange mode, etc. The following solutions will help restore Outlook’s functionality.
Related Guide: Outlook Not Connecting to Server.
Ans- Here are a few effective methods to fix this issue:
1. Disabling Cached Exchange Mode
2. Repair corrupted OST File or Outlook Data File
3. Turning off the Outlook Anywhere feature
4. Updating the Folder Visibility permissions, etc.
Ans- While there can be various factors causing this error, one of them could be folder visibility permission settings. Let’s try to fix this.
1. First, right-click on the shared public folder
2. Then, choose Properties > Permissions > Others.
3. Now, check the Folder Visible checkbox.
About The Author:
Raj is a skilled technical writer who makes complicated topics easy to understand. With experience in email and cloud migration, he creates clear and engaging content that helps readers learn about technology. His work is trusted by many and has been featured on well-known tech sites.
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